Where do I find the model number?
The model number can be found in two places. A) It is the last five digits of the barcode, located on a tag, on the back of the chair. B) It is located on the cover of the owner’s manual, towards the bottom and preceded by the following. “Have this number ready when calling customer support.”
Regarding our wireless models . . . What does “wireless” mean?
Wireless -capable game chairs are designed and built for users who wish to eliminate the need for audio cables that run from chair to TV, game system, etc. *Please Note: A) wireless models can still be hard-wired, if needed. B) All our models (including “wireless” ones) derive their power from a power adapter that runs from chair to power outlet.
If I purchase a wireless model chair, do I also have to purchase the wireless kit?
No. A wireless model chair comes with all the necessary components to enable the wireless feature.
What is included in one wireless kit (retrofit kit)?
One receiver, one transmitter and a set of applicable (standard) RCA audio cables.
How do I prevent frequency-bleeding in a room full of wireless game chairs?
It may be possible to encase a chair’s transmitter in a metal box, directing it’s beam to the intended chair through the box’s open end.
Will one TX box (transmitter) send sound to multiple chairs?
Yes. The band frequency (1, 2 or 3) on the chairs must be the same as the frequency on the TX box.
Does a power adapter for TX Box (transmitter) come with the chair?
No.
Where do I find a power adapter for the TX Box (transmitter)?
X-Rocker (Ace Bayou) does not carry and/or sell this adapter. Typically, electronics stores such as Radio Shack carry them.
What specs do I need to know when shopping for a power adapter for the TX Box (transmitter)?
Look for a power adapter with an electrical output that is DC 3V/ between 1000 and 2000mA.
When my chair is in use, will sound also come from the TV, surround-sound, etc?
No. Sound will only come from the chair.
Will using my X-Rocker empower me to dominate the video-game universe?
YES!!!
What is the seat height on our pedestal-mounted game chairs?
Approximately 18 inches off the floor.
Is the seat-height on a pedestal-mounted chair adjustable?
No.
On average, how far off the ground is the seat of a floor-rocker?
Approximately, 8.5 inches.
What is the weight limit on our chairs?
The recommended maximum weight limit for our floor-rockers is 275 lbs. Pedestal-mounted: 275 lbs. Recliners: 400.
Can my floor-rocker be converted to a pedestal mounted game chair?
No. A floor-rocker is not engineered to sit on the mounting components.
Can my pedestal-mounted chair be converted to a floor-rocker?
The mounting components on some of our chairs can be removed, enabling the chair to sit and rock on the floor.
Which devices are compatible with our game chairs?
Any device that is capable of emitting and/or redirecting sound via standard RCA audio cables. These include (but are not limited to) televisions, all game system makes and models, DVD players, MP3 players, hand-held gaming devices and smart phones.
How do I change-out my chair’s control panel?
Step 1: Remove the screws that hold in the panel.
Step 2: Pull the panel out of the chair.
Step 3: Remove/ unclip the sets of wires clipped into the back of the panel. (If hardened adhesive is present, simply pry off.)
Step 4: Plug/ clip the sets of wires into the new panel.
Step 5: Slide new panel back into chair.
Step 6: Insert screws back into the panel.
Can I use a game-play head-set with your chairs?
Typically, yes. For more detailed instructions/ information, please contact the head-set manufacturer.
Does X-Rocker have service shops anywhere in the U.S. / world to work on chairs?
Currently, we do not.
What is the polarity of the game chair’s adapter?
The power adapter required by the chair is positive-tipped.
My chair requires a power adapter with an electrical output that is AC 10V/1.2A, and I’m having a difficult time finding one. Do you sell them?
Yes. For availability and pricing, please inquire by E-mail (service@acebayou.com), phone (866-969-2603) or letter (Ace Bayou Corporation, 1040 Higgs Rd, Lewisburg, TN 37091, attention: Customer Service).
Will my fellow game-players, who do not own X-Rockers, attempt to dethrone the KING?
. . . possibly
What is the technology used to create the vibration feature (on various models)?
Unlike a rumble-pack that is commonly found in game system controllers, the X-Rocker’s vibration feature is the result of combining volume, bass and a vibratory mechanism.
Can I get a personalized/ custom-made chair?
Currently, we are not offering this option.